At Magic Tan, we take product quality and customer satisfaction seriously. Due to the nature of our liquid products, returns are only accepted under limited circumstances.

Shipping Policy — South Africa Local Deliveries

Magic Tan offers nationwide delivery within South Africa.

We use The Courier Guy for local shipments. Delivery fees are charged according to the size and weight of the order:

  • Small product orders: approximately R160 delivery fee
  • Large or bulk tan orders: approximately R250 delivery fee

Delivery fees may vary depending on the size, weight, and destination of the parcel. The final delivery fee will be confirmed at checkout or before your order is dispatched.

Once your order has been packed and collected by the courier, delivery can take up to 5 working days nationwide, depending on your location and courier delivery routes.

Please ensure that your delivery address, contact number, and order details are correct before placing your order. Magic Tan cannot be held responsible for delays caused by incorrect delivery details, courier delays, public holidays, strikes, weather conditions, or other circumstances outside of our control.

Once your order has been handed over to the courier, Magic Tan will assist where possible with tracking updates, but the courier is responsible for the physical delivery of the parcel.

Returns Accepted

We will accept a return, replacement, or refund only if the product is:

  • Not sealed correctly
  • Damaged on arrival
  • Expired
  • Ineffective due to a product fault

If your order arrives with any of the above issues, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the product and packaging
  • A short description of the issue

Once reviewed and approved, we will arrange the appropriate return, replacement, or refund.

Returns Not Accepted

For hygiene, safety, and product integrity reasons, Magic Tan does not accept returns for:

  • Change of mind
  • Products ordered in error
  • Products that have been opened or used, unless faulty
  • Products that are in good condition and properly sealed

Exchanges

If the product is not faulty, but you would like to exchange it, this may be arranged at our discretion.

In such cases, the customer will be responsible for the collection and re-delivery fee:

R160 collection fee + R160 delivery fee = R320 total

The item must be returned in its original condition and packaging before the exchange can be processed.

Important Conditions

All return or exchange requests must be submitted promptly after delivery.

We may decline a return if insufficient evidence is provided. Products must be stored and used according to any instructions provided. We reserve the right to inspect returned items before approving any refund or exchange.

Contact Us

To request a return or report a problem with your order, please contact:

Magic Tan
Website: magictan.co.za
Email: shop@magictan.co.za
Phone / WhatsApp: 084 608 2711

Summarised Shipping & Returns Policy

Magic Tan offers nationwide delivery within South Africa using The Courier Guy.

Delivery fees are approximately:

  • R160 for small product orders
  • R250 for large or bulk tan orders

Delivery can take up to 5 working days nationwide once the order has been collected by the courier.

Magic Tan only accepts returns for liquid products if the item is:

  • Not sealed correctly
  • Damaged on arrival
  • Expired
  • Faulty or ineffective due to a product defect

Claims must be reported within 48 hours of delivery with the order number, photos, and a description of the issue.

Due to hygiene and product safety reasons, we do not accept returns for change of mind, ordering errors, or opened/used products unless faulty.

Exchanges for non-faulty items may be arranged at our discretion. In these cases, a collection and re-delivery fee of R320 applies.

Contact: shop@magictan.co.za
Phone / WhatsApp: 084 608 2711
Website: magictan.co.za